How do I hide gift products from customers in Shopify?
APP SETUP
CREATE FREE GIFTS
HOW TO'S
PROMOTE YOUR FREE GIFT
GIFT INVENTORY
GIFT FRAUD
FAQS
TROUBLESHOOTING
What You Will Learn in This Article:
- How gift products are hidden by default in your store
- What to do if gift products become visible due to theme settings
- How to ensure gift products remain hidden from customers
Introduction
When running gift promotions in your store with Dr Free Gift, BOGO Buy X Get Y, you want to ensure customers can only receive gifts by qualifying for your promotions, not by trying to purchase them directly. This guide explains how gift products are automatically hidden from customers and what to do in rare cases where they might become visible.
Understanding Gift Product Visibility
By default, our app automatically handles gift product visibility for you. When creating gift products, the system:
- Prevents the products from appearing in most store pages
- Blocks customers from adding gift items directly to their cart
- Allows gifts to only be added through qualified promotions
Handling Edge Cases
In rare instances, certain themes or apps might cause gift products to become visible to customers. If you notice gift products appearing in your store:
- Check any custom collection or product search configurations
- Contact our support team to investigate the specific visibility issue
- We can help identify and resolve most theme-specific conflicts
Best Practices
To ensure your gift products remain properly hidden:
- Use the app’s built-in gift creation tools
- Monitor your store’s catalog periodically
- Report any unexpected gift product visibility
Conclusion
The app’s automatic gift product hiding features ensure a smooth and controlled gift program operation. You can focus on creating compelling promotions while the system handles gift product visibility behind the scenes. If you encounter any cases where gift products become visible, our support team is ready to help investigate and resolve the issue.