If Shopify customer adds an additional discount at checkout and the goal is no longer reached, Will the gift be automatically removed? (Dr Free Gift, BOGO Buy X Get Y Shopify App)

If Shopify customer adds an additional discount at checkout and the goal is no longer reached, Will the gift be automatically removed?

APP SETUP

CREATE FREE GIFTS

HOW TO'S

PROMOTE YOUR FREE GIFT

GIFT INVENTORY

GIFT FRAUD

FAQS

TROUBLESHOOTING

The Dr Free Gift, BOGO Buy X Get Y app cannot automatically remove gifts when additional discounts are applied at checkout. This is because the checkout process is entirely controlled by Shopify, and third-party apps (including ours) have no ability to modify orders or remove items during checkout. But there is a viable solution that we share down below.

Default Behavior

Gifts remain in cart even if new discounts would make the order ineligible
No automatic gift removal is possible during checkout
The checkout page and its discount field are controlled by Shopify

Available Solution

To prevent discount-related issues with gifts, we recommend using draft orders:

Enable draft orders in General Settings
This removes the discount field from Checkout when gifts are present
Prevents customers from adding discounts after receiving gifts
Provides the most secure way to maintain gift eligibility rules

Note: If you need to support multiple discounts while maintaining gift eligibility rules, consider using our companion app “Dr Stacked Discounts on Cart” which is compatible with draft orders.