Why didn’t I receive a gift for the orders that I should have? (Dr Free Gift, BOGO Buy X Get Y Shopify App)

APP SETUP

CREATE FREE GIFTS

HOW TO'S

PROMOTE YOUR FREE GIFT

GIFT INVENTORY

GIFT FRAUD

FAQS

TROUBLESHOOTING

Why didn’t I receive a gift for the orders that I should have?

If you placed an order that met the Dr Free Gift, BOGO Buy X Get Y app’s gift qualification requirements but didn’t receive the expected gift, there are several potential causes to investigate:

Gift Product Status Issues

The most common reasons for missing gifts relate to the gift product’s status in Shopify:

Stock Availability
- Check if the gift product was out of stock when you placed your order
- The system cannot award gifts that aren’t available in inventory
Product Status
- Verify the gift product’s status in Shopify Products admin
- The product must be set to “Active” – other statuses like Draft or Archived will prevent gift awards
- Make sure the gift product isn’t unpublished from the “Online Store” sales channel – this will prevent gifts from being awarded

Prevention

To avoid gift award issues:

Maintain adequate gift inventory
Keep gift products in “Active” status
Monitor gift product settings regularly

For additional assistance, you can contact our support team to investigate specific cases or resolve ongoing gift award issues.