How to determine if the free gift showing on the product page is from your Shopify app?
APP SETUP
Menu
CREATE FREE GIFTS
Menu
HOW TO'S
Menu
PROMOTE YOUR FREE GIFT
Menu
GIFT INVENTORY
Menu
GIFT FRAUD
Menu
FAQS
Menu
TROUBLESHOOTING
Menu
There are a few ways to identify whether a Shopify product is managed by the Dr. Free Gift app.
1. Checking Access to the Product Page
By default, the app blocks access to gift product pages to help prevent gift fraud. If you find that a product page for a gift is inaccessible, this is typically a strong indicator that the product is managed by the app.
- Note: If you’ve intentionally changed the app settings to allow access to gift product pages, this check may not apply.
2. Inspect the Product URL
Another quick method is to review the product’s URL in your store.
- If the URL contains docapp-free-gift, this product was most likely created by the Dr. Free Gift app.
- If this part of the URL is missing, the product was likely created through another method—unless you manually modified its URL to remove this tag.
3. Get Support for a Technical Check
If you’re unable to confirm the product’s association through the methods above, our support team can assist you. We can check the Product ID to verify if it belongs to the app’s gifts.
- This is particularly useful if you’re unfamiliar with technical tools or backend checks.
- Simply reach out to our support team, provide the product details, and we’ll take care of the rest!
By using these steps, you can confidently determine whether a product is linked to the Dr. Free Gift app. If you encounter any issues, our team is always here to help.