Why can’t I choose to add a widget next to (or hide) a specific part of the page? (Dr Free Gift, BOGO Buy X Get Y Shopify App)

APP SETUP

CREATE FREE GIFTS

HOW TO'S

PROMOTE YOUR FREE GIFT

GIFT INVENTORY

GIFT FRAUD

FAQS

TROUBLESHOOTING

Why can’t I choose to add a widget next to (or hide) a specific part of the page?

Understanding Dr Free Gift, BOGO Buy X Get Y app widget placement limitations is crucial for successful implementation of gift promotions in your store. This guide explains why certain locations may not be available for widget placement and how to address these limitations.

Technical Requirements for Widget Placement

The widget installer requires specific HTML attributes to reliably identify placement locations across different page loads and user sessions. Specifically, elements must have either:

A unique “id” attribute, or
A distinctive “class” attribute

This requirement ensures consistent widget positioning for all customers visiting your store.

Why These Attributes Matter

Without these identifying attributes, the widget system cannot:

Reliably locate the intended placement position
Maintain consistent positioning across page reloads
Ensure proper widget display for all visitors
Handle dynamic content changes correctly

Common Scenarios and Solutions

If you encounter a location that isn’t selectable for widget placement:

The element likely lacks the required HTML attributes
Add the class or id to template element or contact our support team for assistance

Getting Help

If you need to place a widget in an unsupported location:

Reach out to our support team
Provide the specific location details
We’ll assist with adding necessary attributes
Validate the placement after implementation

The goal is to ensure reliable widget positioning while maintaining your store’s design integrity.