Why is my widget not appearing after a new theme is published? (Dr Free Gift, BOGO Buy X Get Y Shopify App)

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Why is my widget not appearing after a new theme is published?

When you publish a new theme in your Shopify store, you may notice that your gift widgets are no longer displaying properly. This article explains why this happens and what you can do about it.

Why Do Widgets Disappear?

Widget placement relies on specific HTML elements in your theme to maintain consistent positioning. When you publish a new theme, these elements may:

Have different HTML structures
Use different class or ID names
Have modified attributes

This can prevent the app from locating the original placement positions for your widgets and in consequence not displaying them.

Solution

Create new widgets
Contact our support team for immediate help if needed
Document your preferred widget positions for faster assistance

Remember: While theme updates may temporarily affect widget display, our support team is ready to help you restore proper functionality. Don’t hesitate to reach out if you need assistance with widget placement.